365cae Privacy Policy

1 Introduction

Welcome to the 365cae privacy policy. This policy is written to ensure full transparency about our commitments and practices regarding your personal data. 365cae believes that your privacy is a fundamental right, and we are committed to respecting it.

By visiting the 365cae website, opening an account, or using any of our services, you are considered to have agreed to this privacy policy. Please read this document carefully.

365cae complies with international data protection standards, including GDPR and applicable local laws. Our privacy policy is reviewed regularly and updated as needed.

2 What Information We Collect

365cae collects only the information necessary to provide its services. The different types of data collected are described in detail below.

A) Identity Information:

• Full name, date of birth, and nationality
• National ID or passport number (for KYC verification)
• Current address and contact details
• Email Address & Phone Number

B) Financial Information:

• Payment method details (bKash, Nagad, bank account)
• Transaction History & Amounts
• Deposit and withdrawal records

C) Technical Information:

• IP Address & Device Information
• Browser type and operating system
• Session Duration & Page Visit Data
• Cookies & Tracking Data

3 Purpose of Data Use

365cae uses the information it collects for the purposes listed below. Each purpose is clearly defined, and use beyond those purposes is strictly prohibited.

4 Data Sharing Policy

365cae does not sell your personal information to third parties. In limited cases, data may be shared for specific, defined purposes.

• Payment Partners: Necessary information is shared with payment gateway providers to process transactions.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Technology Partners: Limited data is shared with technology providers to operate the service.
• Anti-Fraud System: Certain information may be verified for fraud prevention purposes.

5 Data Retention Period

365cae retains your data for a defined period. Once that period expires, the data is securely deleted or anonymized.

• Active Account Data: Retained for as long as the account remains active.
• Closed account data: retained for up to 5 years after account closure.
• Transaction Records: Up to 7 years as required by law.
• KYC documents: retained as required by regulatory authorities.
• Customer support communications: retained for up to 2 years.

6 Your Rights

You have several important rights regarding your personal data at 365cae. These rights are recognized under international data protection law.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that data processing be restricted in certain cases.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

7 Cookie Policy

365cae uses cookies to enhance your browsing experience and maintain service quality. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for core platform functionality and cannot be disabled.
• Analytics Cookies: Used to analyze user behavior and improve our services.
• Marketing Cookies: Used to display relevant advertisements. You can opt out at any time.
• Preference Cookies: Helps remember your preferences and settings.

You can delete existing cookies or block new ones through your browser settings at any time. However, disabling certain essential cookies may prevent some 365cae services from functioning properly.

8 Security Measures

365cae uses the latest technology and processes to protect your data. Our security measures meet the highest industry standards.

• 256-bit SSL/TLS encryption on all data transmissions.
• Two-factor authentication (2FA) available.
• 24/7 cybersecurity monitoring.
• Regular security audits and penetration testing.
• Data backup and disaster recovery planning.
• Strict data access policies for all employees.

9 Minor's Data

365cae is intended exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Users under 18 years of age are not permitted to open an account.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• Age is verified during the account verification process.

10 International Data Transfers

As 365cae operates globally, your data may be processed on international servers. In all cases, international data protection standards are strictly observed.

• All international data transfers are encrypted.
• Equivalent protection is ensured when transferring data to third countries.
• Data processing agreements are drafted in accordance with international standards.
• All international partners are held to the same privacy standards we uphold.

11 Policy Update Notifications

365cae reserves the right to update this privacy policy at any time. You will be notified in advance of any significant changes.

• You will be notified at your registered email address before any major changes take effect.
• The date of any changes will be noted at the top of this page.
• Continued use of our services after any changes constitutes acceptance of the updated policy.
• Previous versions are available upon request from our support team.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact the 365cae Data Protection Team.

• Email: [email protected]
• Live Chat: Available 24/7
• Telegram Support Channel
• Response Time: Within 30 business days